Data deletion instructions

Promptli Commerce · Last updated 24 October 2026

You can ask Promptli to delete the personal data we hold about you at any time, free of charge. Choose the case that fits you. We delete the data within 30 days of verifying your request and confirm by reply.

If you messaged a shop on Facebook Messenger, Instagram or WhatsApp

Promptli stores the messages and your platform ID and profile name for the shop whose Page or number you wrote to.

1. Optional, on Facebook: go to Settings & privacy → Settings → Business integrations (shown as "Apps and websites" in some versions), find Promptli or the shop's app, and choose Remove. This stops the connection from your side.
2. Email support@promptli.online with the subject Delete my data, your Facebook or Instagram name (or profile link) and the shop or Page you messaged.
3. We find the conversations linked to you, delete them and the ID we stored, and email you a confirmation.

If you ordered from a shop

1. Email support@promptli.online with the subject Delete my data, the shop's name, the mobile number you used and, if you have it, an order number. We may ask for a detail only you would know before we act.
2. We remove or anonymise your name, phone, address and chat history for that shop. Because the shop is responsible for your data, we also tell the shop to do the same.

If you are a merchant

1. Email support@promptli.online with the subject Close my Promptli account, naming your shop and the mobile number you sign in with.
2. We can first give you an export of your catalogue, orders and customers.
3. Your store is taken offline, kept for a short recovery period, and then permanently deleted with all its customers, orders, messages and uploaded files. Ask us if you want the deletion done sooner.

What we delete and what we keep

• Deleted: names, phone numbers, addresses, email addresses, chat messages and images, and Facebook, Instagram or WhatsApp IDs linked to you.
• Kept where the law requires: merchants' invoices and payment records for accounting and tax, and order totals with no personal details. Copies in backups are removed when the backups are rotated out.